Return and Refund Policy – New Shop Online

At New Shop Online, we value your satisfaction and strive to provide a positive shopping experience. Please read our return and refund policy carefully before making a purchase.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

• Certain products such as intimate goods, perishable items, and customized products are not eligible for return.

Return Process

• To initiate a return, please contact our support team at support@newshoponline.shop with your order number and reason for return.

• Once your request is approved, we will provide you with instructions on how and where to send your item.

• Customers are responsible for return shipping costs unless the product arrived defective or incorrect.

Refunds

• After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to your original payment method within 7–10 business days.

• Please note that depending on your bank or card issuer, the refund may take additional time to reflect on your account.

Exchanges

• We only replace items if they are defective, damaged, or sent in error.

• If you need an exchange, contact us at support@newshoponline.shop.

Non-Returnable Items

• Gift cards

• Sale or clearance items

• Personalized or custom-made products

Order Issues

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

📧 For all return and refund inquiries, please contact our support team: support@newshoponline.sh